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TERMS OF BUSINESS

1. Delivery
   Products are sold new unless otherwise stated by us. We will advise you of carriage and or shipping charges once the quantity and destination is known. Products must be paid for prior to dispatch and will be sent as soon as possible. Standard Delivery is usually within three working days. (If an order is placed at the weekend, this starts from the Monday after.) Sometimes delivery is much faster, but it is better to allow a week. If a fast service is required, use Express. Saturday delivery is available at an extra cost but we cannot guarantee this service since it is out of our hands. Overseas customers may be charged extra for very large packages, you will be advised before the item/s are dispatched. If an item is out of stock you will be notified be email.

2. Payment
   Payment is accepted by most credit & debit cards. A deposit may be required for firm orders on items not currently in stock. Payment by Paypal is accepted but it is advisable to check that the item is in stock as payment is usually immediate, before we get a chance to process the order, if the item is not in stock we will advise you.

3. Refund/Returns
   In the event of a problem with the item, please phone or contact us by email in the first instance. In the majority of cases, it is possible to sort it by phone. Any damage needs reporting on receipt of the item - by phone or email. If the item needs to be sent back, it will be examined by us on return and the appropriate action taken. Please return any items in their original packaging. Most items come with a guarantee covering normal use. Please note that for overseas customers, import taxes and customs charges are the responsibility of the buyer. Returns may be made within 14 days of receiving the item(s) providing we receive the notification by email within that period. Cost of returns will be down to the purchaser and restocking fees are applied.

4. Cancellation Policy
   Buyers may discuss choices prior to purchase by phone or email. We are happy to advise and respond to queries, but the decision is ultimately the customer's. If goods have been sent out, and the customer has a change of mind, delivery costs are their responsibility. Goods should be sent back unopened. Any goods sent back after opening are liable to a re-stocking charge, as they have effectively become second-hand.

5. Privacy Policy
   Jarcom Ltd will not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. We do not store of hold any credit or debit card numbers.

Customer Service
Please call Jarcom on 07768 382382 or email: info@jarcom.co.uk