TERMS OF BUSINESS
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Delivery
Products are sold new unless
otherwise stated by us. We will advise you of carriage and
or shipping charges once the quantity and destination is
known. Products must be paid for prior to dispatch and will
be sent as soon as possible. Standard Delivery is usually
within three working days. (If an order is placed at the
weekend, this starts from the Monday after.) Sometimes
delivery is much faster, but it is better to allow a week.
If a fast service is required, use Express. Saturday
delivery is available at an extra cost but we cannot
guarantee this service since it is out of our hands.
Overseas customers may be charged extra for very large
packages, you will be advised before the item/s are
dispatched. If an item is out of stock you will be notified
be email.
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Payment
Payment is accepted by most
credit & debit cards. A deposit may be required for firm
orders on items not currently in stock. Payment by Paypal is
accepted but it is advisable to check that the item is in
stock as payment is usually immediate, before we get a
chance to process the order, if the item is not in stock we
will advise you.
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Refund/Returns
In the event of a
problem with the item, please phone or contact us by email
in the first instance. In the majority of cases, it is
possible to sort it by phone. Any damage needs reporting on
receipt of the item - by phone or email. If the item needs
to be sent back, it will be examined by us on return and the
appropriate action taken. Please return any items in their
original packaging. Most items come with a guarantee
covering normal use. Please note that for overseas
customers, import taxes and customs charges are the
responsibility of the buyer. Returns may be made within 14
days of receiving the item(s) providing we receive the
notification by email within that period. Cost of returns
will be down to the purchaser and restocking fees are
applied.
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Cancellation Policy
Buyers may discuss choices
prior to purchase by phone or email. We are happy to advise
and respond to queries, but the decision is ultimately the
customer's. If goods have been sent out, and the customer
has a change of mind, delivery costs are their
responsibility. Goods should be sent back unopened. Any
goods sent back after opening are liable to a re-stocking
charge, as they have effectively become second-hand.
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Privacy Policy
Jarcom Ltd will not disclose
buyers' information to third parties other than when order
details are processed as part of the order fulfilment. In
this case, the third party will not disclose any of the
details to any other third party. We do not store of hold
any credit or debit card numbers.
Customer Service
Please call Jarcom on 07099 401000 or email:
info@jarcom.co.uk
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